Ritz Customers Targeted After the Data Breach

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Ritz Customers Targeted After the Data Breach
Short Title Customers Targeted With Phone Scams after Ritz London Data Breach
Location Great Britain
Date October 2020

Taxonomy Insecurity, Intrusion, Interrogation
Information Contact, Identifying, Transactional, Account
Threat Actors Ritz hotel, Unidentified scammers

Individuals
Affected Ritz customers
High Risk Groups
Secondary Consequences

Customers of one of London’s top hotels were targeted by fraudsters attempting to steal their credit card information after the establishment’s auberge failed to report a breach of their food and beverage reservation system.

Description

One of London’s top hotels - Ritz - failed to report a breach of their food and beverage reservation system. Insecurity

Customers were targeted by fraudsters attempting to steal their credit card information. Scammers were posing as Ritz London staff and managed to spoof the hotel’s official number, and contacted several customers under the guise of confirming their credit card details.

One of the victims was contacted by the fraudsters by a the phone call Intrusion and was asked to provide an additional credit card number because her initial payment was declined.Interrogation

In response to the news, the Ritz London confirmed that it suffered a security incident on 12th August 2020 that may have compromised some of its customers’ personal data.

Breakdown

Threat: Ritz being careless with customers data - not protecting it from leaking, not letting customers know after it is leaked
At-Risk group: Ritz customers
Harm: Insecurity
Secondary Consequences: Financial Cost

Threat: Scammers calling Ritz customers
At-Risk group: Ritz customers
Harm: Intrusion
Secondary Consequences: not known

Threat: Scammers asking Ritz customers questions about their credit cards
At-Risk group: Ritz customers
Harm: Interrogation
Secondary Consequences: Financial Cost

Risk Statistics

Laws and Regulations

Sources

https://hotforsecurity.bitdefender.com/blog/puttin-on-the-ritz-fine-dining-customers-targeted-with-phone-scams-after-ritz-london-data-breach-23957.html